What is COVID19 Pandemic?
The whole world is affected by COVID19.  This COVID19 pandemic has affected the services all over the province, in Canada and globally.  Please go to https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html to learn more current information.

COVID-19 Pandemic – Practice Guidance for Massage Therapists (Version 2 - August 14, 2020)

Gradual Restart of Deferred Services: Updated Government Order (MAY 27, 2020)

The government’s order was recently updated on May 26, 2020. With the updated order (Ontario Chief Medical Officer of Health’s Directive #2 for Regulated Health Professionals, attached) Massage Therapists (RMTs) are now permitted to gradually restart Massage Therapy services. https://www.cmto.com/covid-19/

In the gradual restart of services, RMTs must:

  • Comply with requirements in the Government of Ontario’s COVID-19 Operational Requirements: Health Sector Restart (May 26, 2020 or as current), including the hierarchy of hazard controls;

  • Prioritize clients with essential care needs while gradually resuming practice. Treatment is considered essential when the client’s overall health or function would considerably decline if treatment were not provided (i.e. lead to hospitalization or other serious health consequences);

  • Adhere to the COVID-19 Pandemic – Practice Guidance for Massage Therapists;

  • Restart Massage Therapy practice gradually, ensuring enough time between appointments to clean and disinfect the practice environment; and

  • Regularly look for updates on the Ministry of Health’s COVID-19 webpage and the CMTO webpage, as the pandemic continues to evolve

In order to be able to resume practicing, we have implemented the following requirements from the Ministry of Health and the College of Massage Therapists of Ontario (CMTO). 

  • Enhanced disinfecting

  • Personal Protective Equipment (PPE)

  • Modifications to the practice setting

  • Active COVID-19 Screening

  • Training in Infection Prevention and Control (IPAC), PPE, Hand Hygiene

  • Scheduling considerations which means for the time being the scheduling will be staggered so only one client comes and goes at a time.



If you answer yes to any of the following symptoms we cannot book and appointment, or your appointment will be canceled.

COVID-19 self-assessment.  

  • Previously swabbed, now presenting with new symptoms

  • Fever (> 38C)

  • Cough

  • Shortness of breath / Difficulty breathing

  • Sore throat

  • Malaise / Chills

  • Nausea / Vomiting

  • Diarrhea

  • Difficulty swallowing

  • Decrease or loss of sense of taste or smell

  • Fatigue

  • Muscle Aches

  • Headache

  • Body Aches

  • Sputum Production

  • Runny Nose / Nasal congestion without other known cause

  • Pink eye (conjunctivitis)

  • Are these symptoms new or worsened within the last 14 days?

If you answer YES to ANY of the screening questions we recommend that you go to a COVID-19 assessment centre to get tested because you have some symptoms.  We cannot book your appointment at this time.

  • Did you have close contact with anyone with acute respiratory Illness in the past 14 days?  
  • Did you travel outside of Ontario or Canada in the past 14 days? 
  • Did you have a confirmed case of COVID-19?
  • Did you have close contact with a confirmed case of COVID-19? 

If you answer YES to ANY questions above we cannot book your appointment at this time.

The clinic is setup to keep you safe, keep your therapists safe and make you feel safe.  


  • Our POS terminal is contactless and you will be able to tap your card to pay.  

  • We discourage paying by cash.

  • Paying by etransfer is also acceptable to mariamcgugan.domp@gmail.com.

  • All your receipts will be emailed to you.

  • We will continue to use JaneApp for all of intake, consent and chartings.  Any forms will be filled out on an iPad which is disinfected after every use. All information is still confidential and stored securely. 

  • You will continue to get notifications by email or text messages for upcoming appointments. Please add our email to your email address book so it doesn’t go to spam.


Making your Appointments

  • You can make your appointments online at orangeville-wellness.JaneApp.com You can view what appointments are available online.
    Please call 519-938-5555 or email orangeville.wellness@gmail.com if you have any questions. 

  • Before making the appointment, make sure that you self COVID-19 screened. Please make the appointment at a later time if you do not meet the screening requirements.

  • You will be notified via text or email two hours before your appointment for COVID-19 screening questions.  If you say YES to ANY of the symptoms, kindly call us ASAP and we will cancel your appointment.

  • If your therapist is not feeling well, we will try to reschedule you to another therapist or to another time with your therapist.

  • As part of the guidelines, you are expected to wear either a cloth mask or a disposable mask upon entering the clinic.  If you do not have one, we can provide you with a disposable mask for $1.  You can also purchase cloth mask online.


On the day of your Appointment

  • Please do not come earlier than five minutes before your appointment. 

  • We will call you if there is any delay to your appointment.

  • Please be patient and understanding because we need to make sure all is safe to protect you.

  • You will receive a COVID-19 Mandatory email two hours before your appointment that you will answer online. 

  • Please clean your hands by using the supplied hand sanitizer upon entering. 

  • Your temperature and pulse oximeter will be taken and recorded.

  • We request at this time to complete your payment and re-scheduling to avoid clients waiting at the reception area.

  • You will meet your therapist who will be wearing a mask at all times.

  • You will proceed to the treatment room where all surfaces have been disinfected to ensure your safety.

  • Your therapist will explain to you about the benefits and risk or your treatment and both of you will sign an informed consent before treatment starts.  

  • If your therapist feel that it is not safe to treat you, the treatment will be canceled.

  • If you feel that the risk outweighs the benefits of your massage visit, you can cancel your appointment.

  • If everything is confirmed safe for both you and your therapist, your massage treatment will start.

  • Your therapist will follow the hand protocol to make sure that you are safe.


  • At this time, we will not be providing hydrotherapy treatment such as heating pad, warm cloth or hot stone.

  • Once the massage is complete, please clean your hand with the hand sanitizer provided and use a paper towel provided to open the door(s).


  • Your therapist will spend reasonable time to clean the room after each treatment which includes treatment table, stool, chair, oil bottle, handles, and floor,

  • We will regularly clean and disinfect the reception area, doors, switches, and bathroom.  

This document can be revised to improve the safety protocol that we are providing to you.  We are following the direction from the Ministry of Health, Public Health Ontario and the College of Massage Therapists of Ontario.

All the written measures are for your safety, our safety and to make you feel safe and comfortable during your treatment visit. 

Updated: June 29, 2020


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